Resetting Pinnacle Studio 16

Resetting Pinnacle Studio can remove issues with the software and bring it back to its original state. The information on this page was provided courtesy of Jeff Naylor and

This section covers Pinnacle Studio 16 and assumes you are running version 16.1 of Studio. If you are not running 16.1 visit our patch history page to update the software first. The steps for resetting Pinnacle Studio 17 are different.

  • Enable your Windows setup to see hidden folders. There are several ways to do this. If you are not aware of how to show hidden folders follow these steps: 
  1. Open a Windows Explorer window and select your main boot drive (usually the C: Drive)
  2. Select Organize 
  3. Select Folder and Search Options
  4. Click on the View tab
  5. Under Advanced settings select the radio button for "Show hidden files and folders"
  • Go to the C: drive 
  • Go to Users>Your User name>AppData>Local>Pinnacle>Studio

Unless you still have Avid Studio installed, the 1.0 and 2.0 folders here are safe to delete.
When you re-launch Studio 16.1 after any of the resets, the program will attempt to use the settings in the Pinnacle/Studio/2.0 folder. If these settings are benign, fine. However, again I’d suggest you delete the folder just in case.

  • Go to AppData>Local>Pinnacle>Studio>Scratch>NGThumbnails 

This is the location where you will rebuild your thumbnails. If your library has red thumbnails even though the assets are OK (often caused by importing video before the codec for that format has been activated), then deleting the NGThumbnails folder will cause the thumbnails to be re-generated. 

  • Go to AppData>Local>Pinnacle>Studio>16.0>EffectsDB 

This folder contains a file called EffectRepository.xmp. Deleting this file will force a rebuild of the effect, titles, menus and other “fixed” assets of the version of the program you selected the folder for. If you think you are missing some effects, this is the file to delete.

  • Go to AppData>Local>Pinnacle>Studio>16.0>NGDatabase

This folder holds all the Library data. A corrupt library can cause Studio to crash or even refuse to run, but if you delete the folder you will lose all your metadata. If you are not concerned about metadata simply delete the folder. If you want to back up your library, this is the folder to copy. Save it somewhere safe, and replace the current version with the saved one to restore your library.

  • Go to AppData>Local>Pinnacle>Studio>16.0>Settings 

This folder holds the Settings.XML file which includes the settings that causes Studio to try to load the last project. Deleting this file will clean things up if you have a corrupt project that is causing Pinnacle Studio to crash. There may be other things that deleting the settings file will fix. It will reset the watchfolders and give you a chance to change the settings when you next restart Studio, so if a corrupt or non-compatible file is causing problems this will allow you to eliminate it being automatically included by switching off watchfolders.

If you would rather do a complete reset which will affect things such as audio waveforms, stabilization data and so on 

  • Go to AppData>Local>Pinnacle>Studio and delete the contents of entire folder.
  • Go to AppData>Local>Avid>Studio>Scratch>Render and delete contents of the entire folder.

It’s important to note that Pinnacle Studio will rebuild any folders or files that you delete from the Studio folder when you restart the program. This doesn't give you carte blanche though, because the rebuild will be to a clean start up state and any work you have done in setting up the program (such as the Library, for example) will be lost.

The instructions for resetting Pinnacle Studio 17 can be found here.

Return to our Pinnacle Studio Support page.

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